Help and contact

Veileder frister

Incidents

Conversion decision for completed degree

20.11.2020
We are now issuing conversion decisions for completed degrees to about 26 000 of our customers. The decision is regarding conversion for autumn of 2019. If you have completed your degree in the spring of 2020, we have to wait for information about income and assets for 2020 from the tax administration, before the conversion from loan to grant can be determined.

Questions concerning support

You need to sign the support agreement and register a valid account number on Dine sider.

Your educational institution also needs to let us know that you are an active student or pupil. If you are an upper secondary school pupil, the school must let us know that you have attended the school. If you are a student at a university or university college, it is enough for the educational institution to notify us that you have paid your semester fee or that you have registered for examinations.

We will transfer the money once you meet the conditions for payment. It will take 2-3 days from the time at which we disburse the money until it clears in your account. You will then receive a disbursement on the 15th of each month for the rest of the semester if you are studying in Norway. If you are studying abroad, the full amount for the entire semester will be included in the initial disbursement.

If you are under 18 years of age, one of your parents (or a guardian) must sign on your behalf. Both of your parents will receive the agreement either via a digital postbox (Digipost or E-boks) or as a letter in the post, but only one of them needs to sign the agreement. Parents can sign digitally using the parent signing service using BankID or equivalent. If you are under 18 years of age and you have applied for a loan as well as a grant, you will need to sign the agreement together with one of your parents.

If you are over 18 years of age, you will need to sign the agreement yourself. You can do this by logging into Dine sider and finding the agreement that needs to be signed. You need to use BankID or equivalent to sign digitally.

If you are unable to sign, you can update your browser to the latest version or try using a different browser.

Questions concerning debts and repayments

Loans are converted to grants in the year after you sit your examination. The reason for this is that we wait for income information from the Norwegian tax administration for the previous year.

We start issuing conversion decisions in June and send out decisions continuously throughout the summer. Some will receive their decision in June or July, while others have to wait longer.

Anyone can defer payment up to 36 times over a period of three years. You do not need to explain why you are deferring the repayment.

If you use up the 36 deferrals, you will be unable to defer any further invoices unless you are entitled to have your interest exempted.

Due to the coronavirus situation, you are able to defer payments from March 2020 up to and including December 2020 without using any of the 36 repayment deferrals.

Your loan is interest-free for as long as you receive support for full-time education from us. If you no longer receive support for full-time education, your loan will become interest-bearing and you will need to start making repayments after a payment-free period of approximately seven months. This applies regardless of whether you complete or interrupt your studies, if you change to part-time education or if you study without support from Lånekassen.

You will receive a repayment plan from us when you need to start making repayments.

Contact us

Our customer service centre is open on weekdays from 09:00 to 15:00. Contact us by telephone on

+ 47 21 49 60 00

You can also send us an e-mail.

Postal address for customer contact

Lånekassen has a single postal address for all customer letters

Lånekassen
P.O. Box 450 Alnabru
0614 Oslo

Processing time

Applications for support that must be processed by a case officer are currently subject to a processing time of eight weeks.

Other contact information

We appreciate it if you let us know of any technical issues you experience using Lånekassen services.

We cannot answer questions concerning your customer relationship in connection with reporting of technical issues.

Notify us of technical issues

Parents must be authorised when calling on behalf of children over the age of 18.

If you want your parents to be able to contact Lånekassen on your behalf, they need to be authorised if you are over 18 years of age.

In order to authorise your parents, you need to submit either:

  • an e-mail via Dine sider, or
  • a fax to +47 21 70 43 80, or
  • a letter to Lånekassen, Postboks 450 Alnabru, 0614 Oslo, Norway

Please us form for authorization (in Norwegian only).

Main switchboard

We cannot answer questions concerning your customer relationship if you call the main switchboard or send an e-mail.

+47 21 70 40 00 (Monday–Friday between 09:00 and 15:00)

E-mails concerning administrative enquiries

The main switchboard number and e-mail address should be used only for enquiries concerning supplier invoices, procurements, job applications or other matters not relating to individual customers.

Documents

Documents relating to procurements and other administrative enquiries must be submitted to:

Lånekassen
Fakturamottak DFØ
Postboks 4746
7468 Trondheim
Norway

Arbeidsflaten for læresteder

Logg in to arbeidsflaten

Telephone for employees at educational institutions

+47 21 49 25 50 (Monday–Friday kl. 09.00–15.00)

Postal address

Statens lånekasse for utdanning
P.B. 191 Økern
0510 OSLO
Norway

Are you having trouble logging in or signing your support agreement?

Our login solution is ID-porten, which is not operated by Lånekassen. If you have questions about logging in or signing, you can call the Norwegian Digitalisation Agency on:

+47 80 03 03 00 (weekdays between 08:00 and 15:30).

Parent signing

If you will be signing a support agreement for a child under 18 years of age, you can go to parent signing.

Account number and KID

Your invoice includes all neccessary information you need. If you cannot find the invoice, please use this:
  • Account number: 6345.05.08715
  • KID number. This is always the same, you may find it in earlier invoices or under your profile in Dine sider, og du finner det på Dine sider og tidligere regningene.
  • Term amount. You may find this when logging into Dine sider